FAQ
Frequently Asked Questions
Clear answers about sizing, Stubby Edition 01, checkout, shipping, and support.
How do I choose the right size?
Measure your dog's neck where the collar naturally sits, then choose the closest range with room for two fingers. If your dog is between sizes, size up.
Can I exchange it if the fit is wrong?
Yes. If the size misses, contact us within 60 days and we will help swap it. The point is to get the collar on your dog, not make sizing feel risky.
Is Stubby Edition 01 made for daily walks?
Yes. The story is commemorative, but the gear is meant for normal leash use: metal hardware, padded lining, measured sizing, and a matching leash.
What comes in the collar and leash set?
The set includes the selected Stubby Edition collar size and matching leash. Size and availability are confirmed before checkout.
Is the bandana collar part of the same series?
Yes. The bandana collar is the lighter Stubby companion piece for a softer look, while the collar and leash set is the daily-walk gear.
Do you use Shopify checkout?
Yes. Cart, payment, shipping address, and order confirmation run through Shopify's native checkout flow.
Where is the gear made?
True American Pets designs the products in New York and manufactures this gear in China. We keep origin details visible on the product experience and support answers.
How long does shipping take?
Available shipping methods and timing appear at checkout. After shipment, tracking is sent to the email used for the order.
Where do support questions go?
Use the contact page for sizing, shipping, order, or product questions before purchase. Include your order number if you already checked out.
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